SDL: Slow login for Parallels

Incident Report for GovPilot

Resolved

This incident has been resolved.
Posted Oct 30, 2026 - 14:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2026 - 14:00 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 30, 2026 - 13:42 UTC

Update

We are continuing to troubleshoot the login issue.

This is a partial outage affecting a subset of customers.
Posted Oct 30, 2026 - 13:22 UTC

Investigating

We are currently investigating this issue.
Posted Oct 30, 2026 - 13:00 UTC
This incident affected: SDL Desktop Hosted.